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COVID-19 Updates

COVID-19 Updates

Last updated:  June 1, 2021

Continuing service to our clients remains a priority, as is minimizing contact for all.

We are constantly monitoring the situation and adjusting plans accordingly. This page will be the first place we update information.


Our offices are closed to all community members through mid-August 2021.  Both our Food Security and Housing Stability programs remain operational. 


Our Case Managers are taking virtual and in-person appointments for people who are facing a financial crisis and are struggling with crucial payments such as rent and utilities.  Please call the main office for more information.  New client appointments are available.  Financial Assistance programs are limited to people who live within our service area. 

Food distribution

In-pantry shopping is closed through the end of September 2021.  Every person coming to the food distribution will be given a menu to complete to customize what they take home.

Our Food Distribution schedule:

Tuesdays - 12pm - 1:30pm
Thursdays - 12pm - 1:30pm
Saturdays - 10am - 12pm

We are distributing food via a no-contact menu system that allows shoppers to receive food and personal care items that best meet their needs.  All distributions include non-perishable food items, fresh produce, bread, milk and other dairy items, and frozen meat (depending on availability).  

MOM is a TEFAP Food Pantry.  Income guidelines for TEFAP guidelines have increased to 300% of the Poverty level.  Could a food distribution help right now?  You are welcome!  If you have any questions, please contact us at and we are happy to assist.

The following system is in place for food pickup:

1. Enter through our main driveway entrance and follow the cones.  Please stay to the right to allow for passage out of the parking lot.

2. You will receive a menu and a pencil (which you can keep).  A volunteer will take your menu and provide further instruction.

3. A volunteer will put your food in your car.  Please have your trunk as empty as possible to make room for the food.

If you are not feeling well and need food, we encourage you to stay home. You may send a "proxy" shopper in your place.  Proxy shoppers do not need to be registered.


SERVICE area For food distribution

We are committed to serving our West Madison, Middleton and Cross Plains community members, as well as anyone in need of emergency food during this time.  Shoppers may come as often as needed.

During this time, MOM is assisting those outside of our standard service area with emergency food needs. No one, regardless of zipcode, will be turned away. 

People who do live within our standard service area may want to register first with a Case Manager, if possible, to ensure services beyond this temporary relaxation of our service boundaries and to be eligible for other types of financial assistance.

If you are looking for program assistance, please email and someone will respond. If you are looking for other types of assistance, please call 608-836-7338 and leave a message, and someone will respond.


Mobile food pantries have been suspended, but we are providing pre-packed boxes of produce, refrigerated items, and dry goods to Voss Haus and Segoe Terrace.

Clothing Center

The Clothing Center is open by appointment only for registered clients. Call our main office to make an appointment. Also, limited clothing donations are being accepted during designated times.  


  • We have suspended senior rides through the Senior Program. Accommodations are being made to ensure that seniors who used the senior ride service to get food receive food assistance in a safer way.
  • In home chores have been suspended.
  • Seniors who need outdoor chores should contact the Seniors Program Manager.



The following safety protocols remain in place:

Active Mask Policy as of July 8, 2021 -

All staff, clients, volunteers and guests of MOM should follow CDC guidance regarding masks.

  • People who are unvaccinated must continue to wear a mask during all MOM related activities, inside or outdoors.
  • People who are vaccinated can choose to wear or not wear a mask. MOM will still offer disposable masks to all volunteers.
  • Seniors Program volunteers should follow the seniors program guidelines.
  • Please remember that some individuals may choose to wear a face mask even if they are fully vaccinated. Others may choose not to be vaccinated for any number of reasons including certain medical conditions or religious considerations.  Please respect people's choices and privacy.
  • For those that choose not to wear a mask, if you are asked to wear one by someone who is masked, please be considerate of their request. MOM has masks readily available. 


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