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COVID-19 Updates

COVID-19 Updates

Last updated:  July 10, 2020, 3:32 pm

Continuing service to our clients remains a priority, as is minimizing contact for all.

We are constantly monitoring the situation and adjusting plans accordingly.  This page will be the first place we update information.


Our offices are closed to all community members.  Both our Food Security and Housing Stability programs remain operational. 


Our Case Managers are taking virtual appointments for people who are facing a financial crisis and are struggling with crucial payments such as rent and utilities.  Please call the main office or email for more information.  New client appointments are available.  Financial Assistance programs are limited to people who live within our service area. 

Food distribution

The Food Pantry is not open for shopping and will not be until at least September 30.  Every person coming to the food distribution will be given a menu to complete to customize what they take home.

Our Food Distribution schedule:

Tuesdays - 12pm - 1:30pm
Thursdays - 12pm - 1:30pm
Saturdays - 10am - 12pm

We are distributing food via a no-contact menu system that allows shoppers to receive food and personal care items that best meet their needs.  All distributions include non-perishable food items, fresh produce, dairy items, frozen meat (depending on availability), and milk.  

MOM is a TEFAP Food Pantry.  Income guidelines for TEFAP guidelines have increased to 300% of the Poverty level.  Could a food distribution help right now?  You are welcome!  If you have any questions, please contact us at and we are happy to assist.

The following system is in place for food pickup:

1. Enter through our main driveway entrance and follow the cones.  Please stay to the right to allow for passage out of the parking lot.

2. A volunteer will ask you a few basic questions and ask to see an ID.  

3. You will receive a menu and a pencil (which you can keep).  A volunteer will take your menu and ask you to drive up to the next set of cones.

4. A volunteer will put your food in your car.  Please have your trunk as empty as possible to make room for the food.

If you are not feeling well and need food, we encourage you to stay home. You may send a "proxy" shopper in your place.  Proxy shoppers do not need to be registered.

We will be continuing service of pre-packed boxes until at least the end of September, per state guidelines.


We are committed to serving our West Madison, Middleton and Cross Plains community members, as well as those in need of emergency food during this time.  As their is ample food available, shoppers may come as often as needed.

During this time, MOM is assisting those outside of our standard service area with emergency food needs. No one, regardless of zipcode, will be turned away. 

In coordination with other food pantries in Dane County, MOM is focusing on serving clients through our Food Pantry from zipcodes 53562, 53528, 53705 and 53717, as well those who live on the western and northern edges of 53719 and southern edges of 53597.

People who do live within our standard service area may want to register first with a Case Manager, if possible, to ensure services beyond this temporary relaxation of our service boundaries and to be eligible for other types of financial assistance.

If you are looking for program assistance, please email and someone will respond. If you are looking for other types of assistance, please call 608-836-7338 and leave a message, and someone will respond.


We are pre-packing food bags to bring to mobile sites (non-perishable foods only) and also providing a Case Manager to help register anyone who is not yet registered to receive MOM services at these sites. 

Clothing Center

The Clothing Center is open by appointment only.  Call our main office to make an appointment.  Also, clothing donations are being accepted during designated times.  


  • We have suspended senior rides through the Senior Program. Accommodations are being made to ensure that seniors who used the senior ride service to get food receive food assistance in a safer way.
  • In home chores have been suspended.
  • We have not made a determination on outdoor chores.


This program will operate this year but will look slightly different See our Back to School page for more information.  Registration is open online.


The following safety protocols remain in place:

  • We require all staff and volunteers to be diligent in washing their hands upon entry into any of our buildings.  Volunteers and staff must wear gloves before touching any product and must wear masks when assisting clients.
  • Volunteers and staff must stay home if ill and are asked to stay home if anyone in their household is feeling ill or has recently experienced symptoms of COVID-19.
  • Clients as are asked to send a proxy shopper to pick up food items if they or anyone in their household is not feeling well.



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