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COVID-19 Updates

COVID-19 Updates

Last updated:  May 22, 2020, 3:32 pm

Continuing service to our clients remains a priority, as is minimizing contact for all.

We are constantly monitoring the situation and adjusting plans accordingly.  This page will be the first place we update information.


Our offices are closed to all community members.  Both our Food Security and Housing Stability programs remain operational. 


Our Case Managers are taking virtual appointments for people who are facing a financial crisis and are struggling with crucial payments such as rent and utilities.  Please call the main office or email for more information.  New client appointments are available.  Financial Assistance programs are limited to people who live within our service area. 

Food Pantry / FOOD BOXES

The Food Pantry is closed for shopping. 

Our Food Box Distribution schedule:

Tuesdays - 12pm - 1:30pm
Thursdays - 12pm - 1:30pm
Saturdays - 10am - 12pm

We are distributing food via a no-contact menu system that allows shoppers to receive food and personal care items that best meet their needs.  All distributions include non-perishable food items, refrigerated items, frozen meat (depending on availability), and milk.  

The following system is in place for food box pickup:

1. Enter through our main driveway entrance and follow the cones.  Please stay to the right to allow for passage out of the parking lot.

2. A volunteer will ask you the basic questions and ask to see your ID, all while you stay in your car.  If you are picking up food for someone else, we still will need to see your ID (per state regulations).  This information is all kept completely confidential.  

3. You will receive a menu and a pencil (which you can keep).  A volunteer will take your menu and ask you to drive up to the next set of cones.

4. A volunteer will put the food in your car.  Please have your trunk as empty as possible to make room for the food.

If you are not feeling well and need food, we encourage you to stay home. You may send a proxy shopper in your place.  Proxy shoppers do not need to be registered.

We will be continuing service of pre-packed boxes until at least the end of September, per state guidelines.

distribution area

We are committed to serving our West Madison, Middleton and Cross Plains community members, as well as those in need of emergency food during this time.  As their is ample food available, shoppers may come as often as needed.

During this time, MOM is assisting those outside of our standard service area with emergency food needs. No one, regardless of zipcode, will be turned away. 

In coordination with other food pantries in Dane County, MOM is focusing on serving clients through our Food Pantry from zipcodes 53562, 53528, 53705 and 53717, as well those who live on the western and northern edges of 53719 and southern edges of 53597.

People who do live within our standard service area may want to register first with a Case Manager, if possible, to ensure services beyond this temporary relaxation of our service boundaries and to be eligible for other types of financial assistance.

If you are looking for program assistance, please email and someone will respond. If you are looking for other types of assistance, please call 608-836-7338 and leave a message, and someone will respond.


We are pre-packing food bags to bring to mobile sites (non-perishable foods only) and also providing a Case Manager to help register anyone who is not yet registered to receive MOM services at these sites. 

Clothing Center

The Clothing Center is closed.  Donations have been suspended.  All donations that are left outside will be discarded due to safety concerns.


  • We have suspended senior rides through the Senior Program. Accommodations are being made to ensure that seniors who used the senior ride service to get food receive food assistance in a safer way.
  • In home chores have been suspended.
  • We have not made a determination on outdoor chores.

The following safety protocols remain in place:

  • We require all staff and volunteers to be diligent in washing their hands upon entry into any of our buildings.  Volunteers and staff must wear gloves before touching any product and must wear masks when assisting clients.
  • Volunteers and staff must stay home if ill and are asked to stay home if anyone in their household is feeling ill or has recently experienced symptoms of coronavirus.
  • Clients as are asked to send a proxy shopper to pick up food items if they or anyone in their household is not feeling well.



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