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COVID-19 Updates

COVID-19 Updates

Last updated:  February 26, 2021

Continuing service to our clients remains a priority, as is minimizing contact for all.

We are constantly monitoring the situation and adjusting plans accordingly.  This page will be the first place we update information.


Our offices are closed to all community members.  Both our Food Security and Housing Stability programs remain operational. 


Our Case Managers are taking virtual appointments for people who are facing a financial crisis and are struggling with crucial payments such as rent and utilities.  Please call the main office or email for more information.  New client appointments are available.  Financial Assistance programs are limited to people who live within our service area. 

Food distribution

Food Pantry shopping is not available during this time and will not be through the foreseeable future.  Every person coming to the food distribution will be given a menu to complete to customize what they take home.

Our Food Distribution schedule:

Tuesdays - 12pm - 1:30pm
Thursdays - 12pm - 1:30pm
Saturdays - 10am - 12pm

We are distributing food via a no-contact menu system that allows shoppers to receive food and personal care items that best meet their needs.  All distributions include non-perishable food items, fresh produce, dairy items, frozen meat (depending on availability), and milk.  

MOM is a TEFAP Food Pantry.  Income guidelines for TEFAP guidelines have increased to 300% of the Poverty level.  Could a food distribution help right now?  You are welcome!  If you have any questions, please contact us at and we are happy to assist.

The following system is in place for food pickup:

1. Enter through our main driveway entrance and follow the cones.  Please stay to the right to allow for passage out of the parking lot.

2. You will receive a menu and a pencil (which you can keep).  A volunteer will take your menu and ask you to drive up to the next set of cones.

3. A volunteer will put your food in your car.  Please have your trunk as empty as possible to make room for the food.

If you are not feeling well and need food, we encourage you to stay home. You may send a "proxy" shopper in your place.  Proxy shoppers do not need to be registered.


SERVICE area For food distribution

We are committed to serving our West Madison, Middleton and Cross Plains community members, as well as anyone in need of emergency food during this time.  Shoppers may come as often as needed.

During this time, MOM is assisting those outside of our standard service area with emergency food needs. No one, regardless of zipcode, will be turned away. 

In coordination with other food pantries in Dane County, MOM is focusing on (but not limited to) serving clients through our Food Pantry from zip codes 53562, 53528, 53705 and 53717, as well those who live on the western and northern edges of 53719 and southern edges of 53597.  

People who do live within our standard service area may want to register first with a Case Manager, if possible, to ensure services beyond this temporary relaxation of our service boundaries and to be eligible for other types of financial assistance.

If you are looking for program assistance, please email and someone will respond. If you are looking for other types of assistance, please call 608-836-7338 and leave a message, and someone will respond.


Mobile food pantries have been suspended, but we are packing non-perishable food items to deliver to Voss Haus.

Clothing Center

The Clothing Center is open by appointment only for registered clients. Call our main office to make an appointment. Also, limited clothing donations are being accepted during designated times.  


  • We have suspended senior rides through the Senior Program. Accommodations are being made to ensure that seniors who used the senior ride service to get food receive food assistance in a safer way.
  • In home chores have been suspended.
  • Seniors who need outdoor chores should contact the Seniors Program Manager.



The following safety protocols remain in place:

  • We require all staff and volunteers to be diligent in washing their hands upon entry into any of our buildings.  Volunteers and staff must wear gloves before touching any product and must wear masks at all times when on-site.
  • Volunteers and staff must stay home if ill and are asked to stay home if anyone in their household is feeling ill or has recently experienced symptoms of COVID-19.
  • Clients as are asked to send a proxy shopper to pick up food items if they or anyone in their household is not feeling well.



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