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Coronavirus Updates

Coronavirus Updates

Last updated:  March 27, 2020, 12:32 pm

Continuing service to our clients remains a priority, as is minimizing contact for all.

We are constantly monitoring the situation and adjusting plans accordingly.  This page will be the first place we update information.

Office Closure

Our offices are closed to all community members (as of March 18).  Both our Food Security and Housing Stability programs are still operational and will remain active during this time. We are working with a small group of volunteers to assist with food distribution.

Food Pantry / FOOD BOXes

The Food Pantry is closed for shopping.  We are not taking food donations. 

Our Food Box Distribution schedule:

Tuesdays - 12pm - 1:30pm
Thursdays - 12pm - 1:30pm
Saturdays - 10am - Noon

All distributions include non-perishable food items, refrigerated items, frozen meat (depending on availability), and milk.  

The following system will be in place for client pickup:
1. Enter through our main driveway entrance and follow the cones.  Please stay to the right to allow for passage out of the parking lot.
2. A volunteer will ask you the basic questions and ask to see your ID, all while you stay in your car. 
3. A volunteer will then put the food in your car.

If you are not feeling well and need food, we encourage you to stay home. You may send a proxy shopper in your place.  Proxy shoppers do not need to be registered during this emergency period of time.

We will be continuing service of pre-packed boxes throughout this crisis.  

distribution area

We are committed to serving our West Madison, Middleton and Cross Plains community members, as well as those in need of emergency food during this time. We are asking clients to use an area Food Pantry no more than once per week in order to maintain ample supply across the community for all of our neighbors.

People who are new to using a food pantry should contact 211 to be directed to the nearest food pantry in order to help ensure that food pantries have on hand enough food for all who visit.

During this time, MOM will assist those outside of our standard service area with emergency food needs. To help direct clients, MOM is focusing on serving clients through our Food Pantry from zipcodes 53562, 53528, 53705 and 53717. MOM also would be happy to serve those who are the western and northern edges of 53719 and southern edges of 53597.  

People who do live within our standard service area should register first with a Case Manager, if possible, to ensure services beyond this temporary relaxation of our service boundaries.

If you are looking for program assistance, please email clients@momhelps.org and someone will respond. If you are looking for other types of assistance, please call 608-836-7338 and leave a message, and someone will respond.

MOBILE FOOD PANTRY UPDATES

We are suspending Mobile Food Pantry operations. We will be pre-packing food bags to bring to mobile sites (non-perishable foods only) and also providing a Case Manager to help register anyone who is not yet registered to receive MOM services at these sites. 

Clothing Center

The Clothing Center is closed.  Donations have been suspended.

Case ManageR Appointments / Housing Stability

Our Case Managers are taking virtual appointments for people who are facing a financial crisis and are struggling with crucial payments such as rent and utilities.  Case Managers are able to continue to assist you through this period of time. Please call the main office or email clients@momhelps.org for more information.  New client appointments are available.  Financial Assistance programs are limited to people who live within our service area.

SENIORS PROGRAM UPDATES

  • We have suspended senior rides through the Senior Program. Accommodations are being made to ensure that seniors who used the senior ride service to get food receive food assistance in a safer way.
  • In home chores have been suspended.
  • We have not made a determination on outdoor chores.

The following safety protocols remain in place:

  • Requiring all staff and volunteers to be diligent in washing their hands upon entry into any of our buildings.  Volunteers and staff must wear gloves before touching any product.
  • Changing procedures to decrease or eliminate handing things to each other.
  • Asking volunteers to stay home if ill, and reminding clients of alternate options to receive services if they are ill. 

 


 

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